CLH Portal Terms and Conditions

Clinical Labs of Hawaii, LLP, (CLH) is pleased to be able to provide you access to health information via a web-based portal. Before accessing your account, please review the Terms and Conditions set forth below.

General Terms

By clicking "I have read and accept the Terms and Conditions", I am agreeing to the following terms and conditions:
I am requesting access to protected health information. I understand the access is provided over the Internet using an electronic application called Clinical Labs of Hawaii Portal, (Portal). I hereby expressly authorize CLH to disclose identifiable health information to the designated Portal account for the purposes described below. My continued use of the Portal indicates my agreement to abide by these terms and conditions.
I understand my use of the Portal is voluntary, and I may cancel the account at any time. I understand if I decide at any time to cancel the account it will not affect my status as a client of CLH.

Verification of Identity

I understand that creating the Portal account is contingent upon verification of my identity by CLH or Experian Information Systems (“Experian”) on behalf of CLH.

Account Activation and Information Security

I will provide information to verify my identity and will be emailed an Account Confirmation link. I will use the link to complete the creation of my password protected account. If I cannot find my Account Confirmation link, I will need to request a new one. I understand my account username and password are unique codes that identify me in the Portal computer system and allow me to access to protected health information (PHI).
My account username and password provide two factors of authentication. Additionally portal accounts have a 4 digit personal identification number (PIN) for identity verification. CLH stores this information in a secure database that is isolated from the Internet. I understand I am responsible for: 1) changing my password and PIN on a regular basis; 2) keeping my username, password, and PIN confidential; and 3) changing my password and/or PIN on the Portal site if, at any time, I think the confidentiality of my password and/or PIN may have been compromised.
I understand I will automatically be logged off of the Portal after twenty (20) minutes of inactivity. My Portal account will automatically be disabled after five (5) failed log-in attempts. I understand I will need to contact support for assistance in unlocking the account. See the Minimum Browser Requirement and Technical Assistance section below for support contact information.
I understand that CLH accepts no responsibility for and disclaims any and all liability or consequential damages arising from a breach of health information confidentiality resulting from my sharing or losing my password and/or PIN. If CLH discovers that I have inappropriately shared my password and/or PIN with another person, or that I have misused or abused access privileges in any way, CLH may discontinue my participation in the Portal without prior notice.
The information in the Portal is protected using encryption technology.

Access Cancellation

If you no longer wish to access PHI in your Portal account you must submit a request to cancel participation in the program. Cancellation requests will be effective 10 days after they have been received by CLH, and CLH may not send PHI to your Portal account after that date. You further understand that any disclosure requests that are in process when you submit this cancellation may not be revoked. You also understand your Portal account access will be disabled after 24 months of inactivity.

Copyright and Trademarks

All content included in the Portal, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data (the "Content"), in any form including the compilation thereof, are owned and controlled by CLH or are owned and controlled by third parties and licensed to CLH. Except as set forth below, direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of CLH.

Site Access and Licenses

CLH grants a limited license to each Portal user for personal use only of the Portal website and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the website and the associated services, making any derivative of the website or the associated services.


I understand patient privacy is of utmost importance to CLH. The creation of a Portal account and its use is consistent with the CLH Notice of Privacy Practices. I may review the CLH Notice of Privacy Practices via the Privacy link on the Portal website or at for a thorough description of how personal health information is collected, utilized, and protected.

Minimum Browser Requirements and Technical Assistance

I understand that Portal will run on Windows, Mac, iOS, and Android devices using a modern web browser. For optimal viewing we recommend one of the following browsers: Google Chrome 60.x, Internet Explorer 11.x, Mozilla Firefox 55.x, Safari 10.x or higher. I further understand that enabling JavaScript is required. These requirements are subject to change as the system compatibility is modified.
I understand CLH provides limited technical assistance for Portal users. Support can be contacted for assistance at (808) 677-7998.


The Portal is not designed to make diagnoses or to help users make diagnoses. Only a healthcare provider can properly diagnose and treat illness or injury.
I understand that all health-related information provided through the Portal is intended to assist a healthcare provider and should not be used as a substitute for a provider’s own judgment or determination regarding diagnosis and/or patient care. CLH is not responsible for how I use the information obtained through the Portal.
The Portal may not be available to users all the time. Access is provided on an as-is, as-available basis. CLH does not guarantee users will be able to access the Portal at any particular time due to system failures, back-up procedures, maintenance, or other causes beyond the control of CLH. CLH reserves the right to change the features of the Portal and this Terms and Conditions agreement at any time. The current Terms and Conditions agreement can be viewed at any time by clicking on the Terms link on the Portal website.