Identity Verification Issue


Aloha,
Thank you for your interest in the myClinicalLabs patient portal.

Each patient must complete identity verification before results are released to the patient portal. If the patient cannot complete online identity verification there is an alternate approach.

The patient can send two pictures:
  1. Photo ID showing first name, last name, date of birth, and signature
  2. A separate photo of the patient’s hand written signature for comparison
The patient can fax the pictures to 808.679.4305 or email to Help@HawaiiLabs.com.
Note: Unencrypted email is not a secure form of communication and there is some risk that individually identifiable health information or other sensitive or confidential information contained in such an email may be misdirected, disclosed to, or intercepted by unauthorized third parties
If the patient chooses to fax, send a courtesy email to Help@HawaiiLabs.com to check the fax machine (to expedite processing).

You can call 808.679.4222 from 8AM to 4PM (Monday – Friday) if you need assistance. Additional contact information can be found on the Clinical Labs of Hawaii contact page.

For COVID-19 results you can:
  1. COVID Report Search (in the Patient Portal) - Please visit the COVID Report Search page for details regarding this option.
  2. Request secure email of results - Please contact the Clinical Labs of Hawaii Client Services department for details regarding this option.

Mahalo,
Clinical Labs of Hawaii